Christmas 2026 Return Policy

Our Christmas return policy is in effect starting Thursday, November 5th, 2026. Any Christmas products (ornaments, picks, tabletop decorations, etc.) or items purchased as Christmas gifts with a gift receipt before Thursday, November 5th will also fall under this Christmas return policy.

Christmas products (ornaments, picks, tabletop decorations, etc.) can be returned until Thursday, December 10th, 2026, for a full refund with an original receipt (physical receipt or Garden Club history). All tags must be attached. Christmas products purchased as Christmas gifts can be exchanged or returned for store credit with a gift receipt until Saturday, January 2nd, 2027. Custom work, fresh floral, fresh greens/trees, and porch pots are final sale.

Giftware and pots can be returned up to 30 days after purchase for a full refund with an original receipt (physical receipt or Garden Club history). All tags must be attached. Giftware and pots purchased as Christmas gifts can be exchanged or returned for store credit with a gift receipt until Saturday, January 2nd, 2027.

Fashion items (clothing, hats, scarves, purses, etc.) can be returned up to 10 days after purchase for exchange or store credit only with an original receipt (physical receipt or Garden Club history). Fashion items purchased as Christmas gifts can be exchanged or returned for store credit with a gift receipt until Saturday, January 2nd, 2027. In all instances, all tags must be attached, and the fashion items must be unworn and in good condition. All jewelry is final sale.

Please note that in the case of store credit, a Vermeer’s gift card will be issued for the amount that was paid for the merchandise.

Tropical plants can be returned up to 10 days after purchase for a full refund with an original receipt (physical receipt or Garden Club history). Tropical plants must be in their original pot and growing medium. Tropical plants must also be in good condition, unless the reason for the return is at the fault of our greenhouse. Tropical plant returns because of customer negligence will not be accepted. Seasonal Christmas plants (poinsettias, Christmas cactus, lemon cypress, lavender, rosemary, etc.) are final sale. All bonsais are final sale.

All clearance and discounted items are final sale. Gift cards are final sale.

Regular Return Policy

Nursery Stock (Trees, Shrubs & Evergreens)

If a tree, shrub, or evergreen dies within 12 months of purchase, it can be returned. If we have the same tree, shrub, or evergreen in stock, the amount that was paid for the guaranteed nursery stock (regular or sale price) can be used toward a replacement plant. If we do not have the same tree, shrub, or evergreen in stock and the dead plant cannot be replaced, a gift card will be issued for the amount that was paid for the guaranteed nursery stock (regular or sale price). No cash refund. Please note that replacement plants are not guaranteed. This Garden Club guarantee is subject to the presentation of an original receipt (physical receipt or Garden Club history) and the dead nursery stock. No photographs of dead nursery stock will be accepted. Vermeer’s is not responsible for damage caused by acts of God, animals, rodents, chemicals, fertilizer, or improper watering.

If nursery stock you have purchased from us is showing signs of stress or struggle, please reach out to us via phone (905-735-5744) or email. We would be happy to help you identify the potential cause of said stress or struggle. Early invention is key to potentially prevent a plant from dying.

Vines, Broadleaf Evergreens (Rhodos, Azaleas, Holly, etc.), Roses & Small Fruit Bushes

Vines, broadleaf evergreens, roses, and small fruit bushes that did not make it can be returned until October 31st of the year they were purchased. If we have the same vine, broadleaf evergreen, rose or small fruit bush in stock, the amount that was paid for the guaranteed nursery stock (regular or sale price) can be used toward a replacement plant. If we do not have the same vine, broadleaf evergreen, rose or small fruit bush in stock and the dead plant cannot be replaced, a gift card will be issued for the amount that was paid for the guaranteed nursery stock (regular or sale price). No cash refund. Please note that replacement plants are not guaranteed. This Garden Club guarantee is subject to the presentation of an original receipt (physical receipt or Garden Club history) and the dead nursery stock. No photographs of dead nursery stock will be accepted. Vermeer’s is not responsible for damage caused by acts of God, animals, rodents, chemicals, fertilizer, or improper watering.

Perennials

Customers may return perennials up to 10 days after purchase for a full refund. Perennials must be in good condition, unless the reason for the return is at the fault of our garden centre. In order to receive a full refund, perennials must be in their original pot and growing medium. They must be returned in-store. If a perennial dies within 30 days of purchase, it can be returned. If we have the same perennial in stock, the amount that was paid for the guaranteed perennial (regular or sale price) can be used toward a replacement plant. If we do not have the same perennial and the dead plant cannot be replaced, a gift card will be issued for the amount that was paid for the guaranteed nursery stock (regular or sale price). No cash refund. Please note that replacement plants are not guaranteed. This perennial guarantee is subject to the presentation of an original receipt (physical receipt or Garden Club history) and the dead perennial. Vermeer’s is not responsible for damage caused by acts of God, animals, rodents, chemicals, fertilizer or improper watering.

Annuals

Annuals are final sale. If any annuals you have purchased from us are showing signs of stress or struggle, please reach out to us via phone (905-735-5744) or email. We would be happy to help you identify the potential cause of said stress or struggle. Early invention is key to potentially prevent a plant from dying.

Tropicals

Customers may return tropical plants up to 10 days after purchase for a full refund. Tropical plants must be in good condition, unless the reason for the return is at the fault of our greenhouse. Tropical plant returns as a result of customer negligence will not be accepted. Tropical plants must be in their original pot and growing medium. They must be returned in-store and the original receipt (physical receipt or Garden Club history) must be presented. All bonsais are final sale. All sale/clearance tropical plants are final sale.

If any tropicals you have purchased from us are showing signs of stress or struggle, please reach out to us via phone (905-735-5744) or email. We would be happy to help you identify the potential cause of said stress or struggle. Early invention is key to potentially prevent a plant from dying.

Soil

Customers may return bags of soil, mulch, stone, etc. up to 10 days after purchase for a full refund. The bags must be unopened and the original receipt (physical receipt or garden Club history) must be presented.

Pots & Giftware

Customers may return pots and giftware up to 30 days after purchase for a full refund. All tags must be attached and the original receipt (physical receipt or Garden Club history) must be presented.

Fashion

Customers may return fashion (clothing, purses, scarves, jewelry, etc.) up to 10 days after purchase for exchange or store credit only. In the case of store credit, a gift card will be issued for the amount that was paid for the merchandise. Fashion must be unworn and in good condition. All tags must be attached and the original receipt (physical receipt or Garden Club history) must be presented. Earrings are final sale.

Floral, Custom Work, Gift Cards & Clearance

All floral arrangements, any custom work, gift cards and clearance/discounted items are final sale. If you have any questions or quality concerns, please reach out to us by phone (905-735-5744) or email.

Vermeer’s reserves the right to make changes to the Garden Club Guarantee and any return policies without notice.